KKCG group sells largest Czech call centre, Conectart, to Genesis Capital Group

Karel Komárek's KKCG investment group has sold the largest operator of contact centres in the Czech Republic. Conectart, which now operates call centres in eight towns in the country, employing over a thousand operators, will become part of the portfolio of the Genesis Private Equity Fund III (GPEF III) of the Genesis Capital group. The transaction is expected to be concluded in the summer and is subject to approval by the Office for the Protection of Competition.

The change of owner takes place on the basis of a contract signed on Thursday, May 14 after eight years when, under the leadership of the KKCG group, Conectart became the largest provider of business process outsourcing in the Czech Republic. “When we acquired what was the 1188 information line, many strategic decisions awaited us. Thanks to them and our work with the company's current management, we have built Conectart up to the number one on the domestic contact centre market. I am delighted to be handing over a successful company to a promising new owner,” says Michal Tománek, KKCG's investment director for technology. In saying this, he confirms the direction taken by the KKCG group, which will now focus mainly on large-scale projects in IT, entertainment, and energy.

In recent months, Conectart announced its entry to markets abroad. “This January we acquired new clients on the Slovak market, where we feel there is huge potential. The current pandemic situation also works in our favour. We have verified in practice that we can work in extreme conditions without quality fluctuations or staff shortages. We are ready to grow. We express our gratitude for the great work done by the KKCG group, and at the same time we are very much looking forward to working with Genesis Capital,” explains Petr Studnička, CEO of Conectart.

Entry into other markets in the Central European region is the domain of the development capital (private equity) funds of the Genesis Capital group. “We have been helping Czech companies with strong growth potential for more than 20 years. Conectart fits perfectly into our technology portfolio, to which we have begun to give greater attention in recent years. They come from an innovative field with high added value. In addition, in the Central and Eastern European region this market is not competitively saturated,” says Martin Viliš, partner of Genesis Capital Equity and advisor to the GPEF III fund.

Conectart, the largest current operator of contact centres, was established in 2016 through targeted development by the KKCG group. Four years earlier, the group had bought the 1188 information line from operator O2 and begun looking for other business opportunities for the call centre, resulting in the creation of a standalone company. Now, its most important clients include brands such as Samsung, Vodafone, AmRest, travel agency Fischer, and MND. It engenders trust through his professionalism and fair approach, in which it places special emphasis on quality management and information security. Conectart is one of the few contact centres that boasts an ISO 9001 quality management certificate, and so far the only one to hold ISO 27001 certification, demonstrating a high level of data security.