Cheap prices, equal conditions for both new and existing customers, a free helpline and the option of agreeing contracts over the Internet. These are some of the ways in which MND takes care of its customers. What are the others?
We asked Jan Sýkora, the company’s Sales and Marketing Director, about the advantages of getting your electricity and gas from MND.
The first advantages are the low energy prices, which have for many years made MND one of the cheapest on the market. Added to this is the above-standard level of customer care, which sets the tone in the sector as a whole. What are the benefits to the customer?
First and foremost, it’s easy to get – it’s both affordable in terms of price and easy to get physically. The customer can get their initial information on the company website or the free helpline, and can then agree a whole contract online – there’s no paper involved and you don’t have to go to the post office or wait for a courier. And MND has other benefits lined up for those who decide to communicate online.
As far as the contract and terms and conditions are concerned, MND emphasises the greatest possible degree of clarity and fairness – offers don’t contain any catches, hidden obligations or small print. Contracts are agreed for an indefinite period of time, i.e. if a customer is dissatisfied for any reason, under certain circumstances they can terminate the contract at any time.
Furthermore, MND makes no distinction between conditions and offers for existing and new customers. Anyone choosing MND as their energy supplier can rely on the fact that they will have access to the same prices and services as a customer who came to us a year earlier. The customer thus has access to the best available services without having to change supplier.
When changing their energy supplier, customers needn’t worry about signing up for an unverified company. MND stands for “Moravské naftové doly” (“Moravian Oil Wells”), and it is the largest extractor of oil and gas in the Czech Republic.
What should you watch out for when choosing a gas or electricity supplier? And how will household energy prices develop in 2021? Find out in the video interview from 22 September 2020.